Prices

  • Prices of products are changed from time to time according to current market price.
  • Kindly arrange the payment soonest possible after placing order(s) to avoid changes on prices and to reserve materials/stock to avoid any short supply.
  • Prices do not include fees that may be charged by your bank (E.g. Bank charges, overseas transaction fees etc.). Please contact your bank directly for inquiries. As these charges is not imposed by us but bank, we will not consider it as ‘our charges’ for products and services.
  • During the super peak season specifically Valentine’s period (9th Feb to 16th Feb), due to the high demand worldwide, the flower cost especially Roses will be increased multi-fold. Hence, JK Bouquets Florist reserved the right to increase price accordingly during the Valentine’s Day period.

Delivery Area

  • Our Delivery Area encompasses almost all of the areas within Klang Valley (please note that some of the areas will required additional delivery charges) including Petaling Jaya, Subang, Klang, Shah Alam, etc. Please refer to Delivery Area chart below for delivery availability and applicable charges, if any.
  • IMPORTANT NOTE: Due to logistic issue, we DO NOT offer regional delivery to other states at this moment.

Delivery time or Delivery charge

  • Standard delivery time 10am to 5pm, extra delivery charges will be imposed for delivery after 5pm to 12am.
  • If specific delivery time (e.g. 10am to 10.30pm / 2pm to 3pm) is required, kindly check with us before placing orders. We reserved the right not to do any refund if we unable to accommodate your delivery time request.
  • Extra delivery charges will be also imposed on deliveries of wrong address given, redelivery due to any reason, and to collect cards or special gifts items from customer to be delivered together with flower bouquet ordered.
  • Extra delivery charges may be incurred for specific delivery time.

Complaint / Feedback

  • In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items via e-mail or latest to be 12 hours from the time we delivered the products in order for us to initiate the investigation as most of our products are perishable.
  • Kindly keeping the products in original packaging/layout and do not proceed with any alteration/remove/dispose of structure/ingredient on it for us to investigate (We might need to collecting back the product delivered) the cause of issue. Sorry to informed that to be fair with all parties, we reserved the right of not to investigate/compensate any complaints submitted if the products been removed/altered/disposed by recipient or we only received the complaint/feedback 12 hours after the time product delivered.
  • During the investigation, we might contact sender and recipient for further information/discussion. We will look into each case and reserve the right for the conclusion.
  • If we do not hear from you within 12 hours from the time products delivered, we take that the products are delivered in good order.

Cancellation of Orders / Refund

  • There is no refund upon completion of production or production of the flowers prepared. Production will be done either the day before or on the day of delivery specified by sender.
  • Unsuccessful delivery due to incorrect details provided will be no refunded. Sender/Recipient will be contacted to make an alternative arrangement. Order Cancel/on hold by sender before we proceed the order:
    • If sender decides to refund, admin charges of 20% will be deducted (during refund) from the total payment made.
    • If sender decides to hold the credit balance, new order has to be arranged by sender within 14 days (from the day we receive confirmation from sender) to utilize the full credit balance in 1 order.
    • If we are unable to get any feedback from sender on how to utilize the credit balance, we will hold the credit balance for 7 days from the payment date. After this period of time, credit balance is forfeited.
    • If the order is cancelled by us: Full refund
    • If sender had made the payment but actual delivery address is out of our delivery coverage area, admin charges of 20% will be deducted (during refund) from the total payment made.
    • Refund will be done within 14 working days from the day banking details